Last updated: November 4, 2026
Ray Browne Roofing Ltd. (“Ray Browne Roofing”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect through our website, raybrowneroofing.ca, how we use and protect it, and the choices you have. We handle personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and other applicable Canadian privacy laws.
1. Information We Collect
Information you give us. When you request a quote or contact us through our website form, by phone or by email, we may collect:
- Your name, phone number and email address
- Your property address
- Details about your project, such as the service you need, property type, current roofing material, timeline and any message you send us
Information collected automatically. When you visit our website, we and our service providers may automatically collect technical information such as your IP address, browser and device type, the pages you visit, how long you stay and the website that referred you. When you submit our form, the date, time, page and your IP address are also recorded with your submission.
2. How We Use Your Information
We use your personal information to:
- Respond to your inquiries and provide quotes, estimates and inspections
- Schedule, perform and follow up on roofing work
- Communicate with you about your project, including by phone, email or text message
- Assist with insurance claims when you ask us to
- Keep business, tax and warranty records
- Understand how visitors use our website so we can improve it
- Protect our website against spam, fraud and security threats
We do not sell, rent or trade your personal information. We will not send you marketing messages without your consent, and you can opt out at any time.
3. Consent
By submitting your information through our website or otherwise providing it to us, you consent to our collection, use and disclosure of it for the purposes described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the details below. If you withdraw consent, we may not be able to provide some services.
4. Cookies and Analytics
Our website uses cookies and similar technologies to make the site work, keep it secure and understand how it is used. We use Google Analytics to collect information about how visitors use our site. Google Analytics uses cookies and processes data such as your IP address and browsing activity on our site. You can learn more at How Google uses information from sites that use its services, and you can opt out using the Google Analytics opt-out browser add-on.
Most web browsers let you block or delete cookies through their settings. If you block cookies, some parts of our website may not work as intended.
5. Embedded Content and Third-Party Links
Our website displays Google reviews and links to other websites, including Google Maps, Facebook and LinkedIn. Content embedded from other websites behaves as if you visited that website, and those websites may collect data about you and use their own cookies. We are not responsible for the privacy practices of other websites, so we encourage you to read their privacy policies.
6. Sharing Your Information
We share personal information only as needed for the purposes above, including with:
- Service providers who help us operate our website and business, such as our website host, email provider, analytics provider and website developer. They may use your information only to provide services to us.
- Insurance companies, when you ask us to help with an insurance claim.
- Authorities or others when required or permitted by law, or to protect our rights, property or safety.
Some of our service providers may store or process information outside Canada, including in the United States. When this happens, your information may be subject to the laws of that country and accessible to its authorities.
7. How Long We Keep Your Information
We keep personal information only for as long as needed to fulfil the purposes for which it was collected, including warranty, legal, tax and accounting requirements. When it is no longer needed, we securely delete or destroy it.
8. How We Protect Your Information
We use reasonable physical, administrative and technical safeguards to protect personal information against loss, theft and unauthorized access, use or disclosure. These include a secure (HTTPS) connection, website security and firewall protection, and limiting access to people who need it. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
9. Your Rights
You have the right to ask for access to the personal information we hold about you, to ask how it has been used or disclosed, and to ask us to correct it if it is inaccurate or incomplete. To make a request, contact us using the details below. We will respond within the time required by law and may need to verify your identity first.
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.
10. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Ray Browne Roofing Ltd.
Burnaby, BC V5G 1E2
Phone: (604) 941-6120
Email: raybrowneroofing@gmail.com